Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Delivery times vary by location. Orders are typically produced within 2–5 business days, then shipped directly to you. Estimated delivery times:
- Australia: 5–10 business days
- United States & Canada: 7–14 business days
- United Kingdom & Europe: 7–14 business days
- Rest of World: 10–20 business days
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Will I receive a tracking number?
Yes. Once your order is dispatched, you'll receive a confirmation email with your tracking details.
Products & Sizing
What sizes do you offer?
Our apparel is available in sizes XS–3XL. Please refer to the size guide on each product page for exact measurements before ordering.
What are your products made from?
Our apparel is crafted from high-quality cotton and cotton-blend fabrics designed for comfort, durability, and a premium feel. Product-specific material details are listed on each product page.
Will the print fade over time?
Our prints are made using high-quality direct-to-garment (DTG) or all-over print techniques designed to last. To maintain print quality, wash inside out in cold water and avoid tumble drying.
Are your wall art prints high quality?
Yes. All prints are produced using premium materials and professional-grade printing to ensure vibrant, long-lasting results.
Are your products ethically made?
Yes. Our products are printed on demand, which means zero excess inventory and a lower environmental footprint. We partner with responsible print suppliers who meet ethical manufacturing standards.
Production & Fulfilment
Where are your products made?
Gracioust is an Australian brand. Our products are made-to-order by our print-on-demand partners and fulfilled from facilities closest to your location to minimise delivery time.
Can I cancel or change my order?
Orders enter production quickly. Please contact us within 24 hours of placing your order if you need to make changes. After that, we may not be able to modify or cancel it.
I haven't received a confirmation email — what should I do?
Check your spam or junk folder first. If it's not there, contact us at support@gracioust.store and we'll resend your confirmation.
Returns & Refunds
What is your return policy?
Because our products are made-to-order, we do not accept returns for change of mind. However, if your item arrives damaged, defective, or incorrect, we'll make it right — contact us within 30 days of delivery with a photo of the issue.
How do I request a refund or replacement?
Email us at support@gracioust.store with your order number and a photo of the issue. We'll arrange a replacement or refund promptly.
What about EU customers?
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unworn, unused, with tags, and in its original packaging.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, encrypted payment system. We never store your payment details.
General
Where is Gracioust based?
Gracioust is an Australian brand. Our products are printed and fulfilled by our print partners and shipped directly to you.
Do you offer gift cards?
Not yet, but they're coming soon! Sign up to our newsletter to be the first to know.
Contact
How can I get in touch?
You can reach us at support@gracioust.store. We aim to respond within 1–2 business days.